News and Announcements


3 Tips to Help You Stand Up to Cybercriminals

Thursday, November 7

Our thoughts around security are usually centered on the physical. We look both ways before crossing the street. We lock our cars. We don’t let our phones out of our sight. And, we would never walk away from the ATM without our credit card. But, what about the threats to our security we can’t see?

That’s exactly the difficulty with cybersecurity— they are digital threats that we often don’t think about because we don’t physically face them every day.  

But the bottom line is that for all of us within the Health System to be truly secure, we need to extend how we think and act to include proactive steps against cyberthreats. You can do this by taking digital control in three steps. 

Establish strong passwords to protect your personal information against cybersecurity threats.

If you have trouble remembering your password, consider using passphrases--a series of random words or a sentence. The more characters your passphrase has, the stronger it is. For example, Sustain-Easily-Imprison or Time for tea at 1:23. These passphrases are strong because they are long and use a combination of capital letters and symbols. You can also use a password manager, such as Password Safe.

UHealth provides guidelines and tips for applying additional layers of security including how to create a secure password, using Multi-Factor Authentication (MFA), being cyber secure at work and more. Ge more information about MFA, click here. 

Connect with confidence when working outside the medical campus or satellite location by utilizing the approved Remote Success Tools available to all UM employees.

When working remote, use Pulse, the University of Miami's virtual private network (VPN), to make secure connections, protect your online activities and privacy. This reduces the potential security risk to your and the University's sensitive information.

You should also use Box, which gives you access to your files quickly via the cloud from any of your devices: desktop computers, laptops, tablets, smartphones, etc. To learn more, click here.

Protect your personal and patient’s information on social media.

Navigate the complexities of the social media landscape by reviewing the information provided on the Office of Privacy & Data Security website. This will provide guidelines and ensure you can continue to connect socially while keeping your own information secure and that of our patients.

It is important to always remember policies apply to our online to online activity both during working and non-working hours, whether using a University or personal account at work, home or elsewhere.


Cybersecurity & You: Understanding Meets Accountability

Monday, October 7

CYBER SECURITY BANNER

 

National Cybersecurity Awareness Month kicked off this October with an emphasis on taking personal accountability for cybersecurity and practicing safe habits as we use technology. To unpack this concept, we sat down with UHealth’s chief information security officer, Cory Hall.

Hall, a veteran of the information technology field and champion of cybersecurity awareness, also gives insight into the UHealth IT Cybersecurity team’s efforts to protect the Health System against threats and shares one step he wishes everyone will take this month to be cyber smart.

Q. The concept of cybersecurity may seem overwhelming for those outside of the industry. Can you break it down for us?

Cybersecurity is everything we do to keep our electronic data safe. The cybersecurity industry uses the CIA Triad: Confidentiality, Integrity, and Availability.

Confidentiality is restricting access to information to only those who have an authorized need. It is probably the most visible because it’s in the news all the time. People have had their personal and financial information stolen from companies like Facebook, Equifax, Target, Anthem Healthcare, and others.

Integrity is making sure only authorized changes are made to information. A hacker accessing our payroll system and changing the direct deposit of employees to another account is an example. Corrupted medical records can result in misdiagnosis, medical errors, bad outcomes, or worse. A bad outcome could be as simple as modifying a known allergy in a patient record.

Availability is making sure that information is readily accessible to authorized individuals. A ransomware attack is an example that restricts the availability of information. Flooding our systems with benign transactions, called a denial of service attack, is another way of restricting availability of information.

Q. How important is cybersecurity within a health care environment, especially at UHealth where we rely on technology solutions in almost every aspect of our work — from routine administrative tasks to delivering cutting-edge patient care?

Health care is one of the biggest challenges in cybersecurity because health care related records and processes are more diverse, dynamic and regulated than most other industries.

I strongly believe we have both a regulatory and ethical responsibility to protect the information we hold in trust for our patients. To use email as an example, our team monitors over a million emails a day looking for malicious activity while doing our best to ensure timely and secure delivery.

UHealth uses approximately 600 software applications to facilitate patient care. And, since we can’t protect what we don’t know about, we’re currently focused on visibility and control. We’re mapping out a comprehensive view of our cybersecurity risks and status and introducing a series of processes intended to control high-risk activity.

Q. What can we do to better understand our individual role in the health system’s fight against cybersecurity threats?

Be vigilant and have patience, please.

Be vigilant by keeping an eye out for cybersecurity issues such as email phishing. Many cybersecurity issues start as phishing emails designed to compromise user IDs and passwords.

Have patience with new processes that come with an increased cybersecurity posture. It took years for the nation to get accustomed to using seat belts, but most people today use them without thinking; it’s a reflex. So, buckle up every time you log onto a UM electronic system and drive defensively.

Q. This year’s theme for National Cybersecurity Awareness Month is Own IT. Secure IT. Protect IT. What does this mean for our providers, faculty, staff, and patients?

To me, the theme is all about personal responsibility and action. The chain of cybersecurity is only as strong as the weakest link. Own IT, by recognizing the impact of your actions online; Secure IT, by logging off of workstations before leaving; Protect IT, by reporting cybersecurity issues you see.

Q. If you could magically get every member of the health system community to do one thing to improve cybersecurity on campus, what would it be? And why?

Become cybersecurity aware. Take advantage of an excellent series of 13 online courses on LinkedIn Learning designed to improve your cybersecurity awareness. Search “Cybersecurity Awareness” in ULearn or LinkedIn Learning. The first course, “Security Overview,” is about 30 minutes. All courses on LinkedIn Learning are free for faculty and staff.

Here are some more practical tips you can put into practice to be cyber safe.

 

 


Launch of PatientAccess Opens New Paths for Discovery

Monday, March 25

A new self-service web application, developed by the UHealth IT Research team, was unveiled at the 5th Annual Department of Medicine Eugene J. Sayfie, MD Research Day.

PatientAtlas allows clinicians and researchers to delve into patient data from a Population Health perspective using custom search criteria for data exploration and visualization. It combines data from UChart, Genomic Sequencing, Clinical Trails, US Census, and EPA.

“Research Day was the ideal launching point for PatientAtlas,” said David Seo, M.D., Chief Information Officer, UHealth IT. “Our Research IT team was able to speak directly with researchers and clinicians and show them how the tool provides unprecedented access to unified data and facilitates the analysis of aggregate patient data,” he said.

One of the feature found most interesting to several Research Day participants who stopped by the UHealth IT booth was the interactive visualization of patient cohorts by zip code. Through custom search functionality, the identification of patient cohorts for research purposes is also made easy.

To learn more and to request access, email uhealthit@miami.edu.

 


Unlocking Improvements to Patient Care through Technology Optimization

Friday, December 21

Taking a bold approach to enhancing the level of support provided by UHealth’s Information Technology team has paved the way for an expansion of IT’s efforts into perioperative optimization across eight areas at the health system’s flagship hospital, UHealth Tower.

This  optimization initiative, which ran from November to December 2018, was a tremendous undertaking for the UHealth IT department in an attempt to deliver solutions which improve both the experience we offer to our end users and our systems. We successfully bridged the people, process, and technology workflows with this pilot as we optimized technology, standardized IT workflows, and increased OR efficiencies. 

With 27 members of the UHealth IT team working on this project, we addressed over 230 areas of optimization in a short 6 weeks. Updates included a combination of enhancements and break fixes impacting a wide range of user groups in the UTower’s Main OR, Ambulatory OR, Departmental Surgical Scheduling, Insurance Verification, Registration, Revenue Integrity, Charge Poster, and UPAC. Impacted groups included surgeons, anesthesiologists, residents, schedulers, and nursing staff. To access resources and re-education materials, visit uchart.it.miami.edu/periop.

Following the success of the Perioperative Optimization, the UHealth IT Optimization team will strategically move into additional operational areas across the health system, starting with the Cath Lab and Heart Station in January 2019.


Technology Solutions Drive Transformational Change across the UHealth System

Thursday, September 27

In line with the strategic objectives defined through the 5 to Thrive initiatives, UHealth Information Technology (UHealth IT) is preparing for the double upgrade of UChart, the health system’s electronic health record (EHR), on Sunday, September 30.

Once complete, UHealth will be the first health system in South Florida to be on the latest version of UChart. The new system features will play a key role in providing our healthcare workers with the tools needed to achieve a standard of excellence that will make UHealth a preeminent health system for the 21st century.

Tanira Ferreira, M.D., chief medical officer at UHealth said, “With the EHR integrated in our clinics and hospitals, patients gain because their information is available not only to them but also to any healthcare provider who touches that patient throughout the health system.”

“As the drivers of the technology solutions and services supporting the medical and research activities throughout the UHealth System, we at UHealth IT are keen to partner with physicians, nurses, health care providers, researchers, and staff,” said David Seo, M.D., chief information officer. “UChart is a robust solution, and with a strong partnership between IT and clinical operations, we are able to leverage our systems to their fullest potential to best serve our patients and the community.”

With the enterprise-wide implementation of UChart and the latest system upgrade behind us, the continued partnership between health care providers and the UHealth IT team will be critical to delivering better, safer and more efficient care to all.

“We are entering an era of optimization that requires the IT team to work hand-in-hand with physicians to customize the applications for their practice,” said Dr. Ferreira. “We are ready to take our care to the next level.”



UHealth is Transformed into a Fully Integrated Academic Health System

Written by Christine Morris
    
The hospital command center on Sunday, October 29.

The change, which launched Sunday, October 29, after more than a year of preparation, is the first major step in the transformation of UHealth into a true single academic health center, with the goal of providing the system’s world-renowned care in patient-centric clinics and hospitals throughout South Florida.

“By eliminating silos and consolidating our three hospitals into a single operational model, we have created a tremendously high performing ‘team of teams’ that will continue to soar to new heights,” said Thinh H. Tran, M.D., MBA, chief operating officer of UHealth. “This is a momentous effort for us, a transformation of how we work together and collaborate.”

Operating under a single hospital license will not only provide an exceptional experience for patients , it will also simplify the administrative burden for the health system’s partners. It will reduce redundancies and consolidate services across UHealth facilities. These improvements will further streamline finances and enhance the health system’s revenue stream, ensuring that through the tumultuous changes in the national health care system, UHealth will continue to be able to deliver the highest level of care to all patients.

“This is also about ease of care for our caregivers,” Tran said. “Among our entities we had more than 3,000 policies and corresponding procedures that we have now simplified to a central core of 85 policies. As patients and caregivers go from site to site, there is one single operating model. This is a revolutionary culture shift for the health system, highlighting how we all work together to achieve a collective win.”

Leaders at the command center, from left, Pat Ivory, assistant vice president for strategic operations and clinical informatics; hospital CEO Michael Gittelman; Martiza Suarez, M.D., associate chief medical information officer; Steven Falcone, M.D., MBA, executive dean for clinical affairs; Tanira Ferreira, M.D., chief medical officer; Kymberlee J. Manni, Ph.D., chief operating officer; and David Seo, M.D., chief medical informatics officer.

A huge piece of the transformation was the implementation of UChart, an Epic-based electronic medical record (EMR) system, at University of Miami Hospital, which will now be known as the University of Miami Hospital and Clinics – UHealth Tower. The health system now has a true enterprise-level EMR, accessible to both providers and patients. It will allow providers seamless access to all of a patient’s UHealth records, as well as additional health information from other hospitals and clinics outside of UHealth that use the Epic system.

“These monumental tasks have impacted every aspect of our health care system, and they could not have succeeded without the team approach now being implemented across UHealth’s growing footprint,” said Edward Abraham, M.D., acting executive vice president for health affairs, CEO of UHealth, and dean and chief academic officer of the Miller School of Medicine. “This is an exceptional example of how we work in collaboration to deliver on our promise to our patients and our community.”

In addition to the consolidation of the entities, all the physicians practicing at UHealth Tower are Miller School of Medicine faculty or voluntary faculty. This is critical because it completes the hospital’s transformation to a true academic teaching hospital.

“This integration has been an aspiration for our health system since we bought Cedars Hospital,” Tran said. “It’s been 10 years in the making, and took the dedication of multiple teams working together for the past 18 months to arrive at where we are today. I’m very grateful and proud of our staff for this accomplishment.”

Hospital operations across the UHealth system will be legally, administratively and functionally under the University of Miami Hospital and Clinics. Patients will continue to receive world-class care at such distinguished centers as Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, and the names of key locations such as The Lennar Foundation Medical Center, Sylvester at Deerfield Beach, and UHealth at Plantation will still be used. The Anne Bates Leach Eye Hospital will now be known as the Anne Bates Leach Eye Center.

Dr. Thinh Tran and Pat Ivory at the command center.

Other steps are being taken to unify the health system, including a nursing harmonization project that outlines a clear ladder for career advancement.

“This is a foundational piece, but there is much more work to be done,” Tran said. “We are shifting our focus to optimization of our ambulatory care network, which extends throughout the tri-county area as well as Naples. Our efforts will focus on the continued harmonization of a superior experience and business model.”

Richard Ballard, chief administrative officer of UHealth corporate services, agrees that this is “the first big step to position the health system to be more effective and more competitive in the future. This is a journey, not a destination.” The restructuring and unification of financial areas such as billing, revenue cycle and procurement, information technology, regulatory compliance and many other functions will continue to advance.

“We’re an academic center, which means we’re a learning organization, and now we’ll have a better ability to learn from one another,” Ballard said. “This is an opportunity for us to really think as a unified health system.”

On Sunday, when the command center at UHealth Tower officially launched Epic and ensured that other changes were initiated smoothly, Ballard says it was clear that a “bonding process” had happened. The staff was proud and pleased that health system leaders rounded to show their appreciation for the employees’ dedication to the scope and importance of the project.

David Seo, M.D., chief medical informatics officer for the health system, was among the leaders at the command center. “It has been great to see the whole UM family pull together in such a collaborative way,” he said. For him the Epic launch “is the single largest transformative event for the health system. While we focus on the tool, which is UChart, this is really a change in the way we take care of our patients and manage our business. There is still plenty of work to be done, and we will stay focused on the job.”

 

Ballard says the tools for the job are in place. “We basically did everything in the past year or so that would be required if you were building a brand new hospital,” he said. “We designed a process as well as getting all the work done. The next time we do a large-scale project like this we’ve got the tools and a process for it.

“The biggest change beyond the obvious ones when you do these kinds of projects is that you take three cultures and create a fourth one. When we feel that that has really happened, that’s when we know this has been successful.”

 


University of Miami Hospital Implements State-of-the-Art Electronic Medical Record System

Friday, May 12, 2017

umh-exterior.jpg

University of Miami Hospital is significantly transforming its patient care experience by upgrading its electronic medical record (EMR) system to UChart. The upgrade will positively impact patients and the entire University of Miami Health System community, and once completed in October it will mark the final phase of the University’s creation of a true enterprise-level EMR.

When UChart is implemented, health care providers and patients alike will benefit in many important ways. Providers at UMH will now have a 360-degree view of patients that was not available before. They will not only have seamless access to all of a patient’s UHealth records, but also to their health information from other Epic hospitals and clinics outside the UHealth system.

“UChart is a state-of-the-art clinical information system, developed by Epic, which integrates functionality of clinical software applications into a single system accessible across UHealth,” said David Seo, M.D., Chief Medical Informatics Officer. “Once the project is complete, it will be the first time that all UHealth clinical faculty and staff members will have around-the-clock access to an integrated EMR. This will foster a more connected and unified approach to patient care.”

A significant shift for health care providers at UMH will be the transition from Meditech and paper documentation to fully electronic medical records. To ensure this transition causes minimal disruption to current workflows, the UHealth Information Technology implementation team is leveraging best practices from previous implementations at Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute.

“We will be better, safer and faster,” said Tanira Ferreira, M.D., Chief Medical Officer of UMH. “UChart will facilitate communication among providers and caregivers, as notes and orders will be immediately available.”

The UHealth IT training team has developed role-based training tracks for nurses, physicians, and staff at UMH. This streamlined approach was developed to minimize impact on day-to-day operations and will offer all health care providers the knowledge, tools, and access needed to effectively use UChart.

In the coming months, more information regarding the UChart implementation at UMH will be communicated to affected health care providers. Dates to remember:

  • Super User Training: July 5 – August 1
  • End User Training: August 1 – October 27
  • Go-Live: October 29
  • Elbow to Elbow Support: October 29 – November 17
  • Post Go-Live Support: Through November 17

For questions, please send an email to: uhealthit@miami.edu.


IBM Watson Selects University of Miami Health System for Inclusion in the Imaging Collaborative

Wednesday, June 22

Following the announcement by IBM Watson, David Seo, M.D, Chief Information Officer and Chief Medical Informatics Officer, said, “This initiative represents the transition from the theoretical potential of Big Data to the application of Big Data to improve human health. I am very excited for UHealth IT to be involved in this one-of-a kind initiative. I believe that we will look back on June 22, 2016 in ten years and point to it as the day the paradigm of health care was changed.”    

To learn more about the Imaging Collaborative, read the Forbes.com article: IBM Watson Imaging Collaborative Adds 16 Health Systems, Tech Firms .


Meditech Upgraded to Version 5.6.7 

Saturday, May 21

The University of Miami Hospital ( UMH) is pleased to announce Meditech, our electronic health record ( EHR) system, has been upgraded from 5.6.6 to version 5.6.7.    


UChart Expansion at Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute: Go-Live is June 26, 2016

Saturday, May 10

On June 26, 2016, Sylvester and Bascom Palmer are going live with two additional UChart modules: OpTime Operating Room Management System (OpTime), and Anesthesia Information Management System (Anesthesia). At Sylvester, we are also expanding the implementation of Radiant to include the Interventional Radiology department. 

Registration is currently available through ULearn . This required training is needed for you to effectively prepare for the use of the additional UChart modules and to access them at Go-Live.  For step-by-step registration instructions and information on which role-based class to take, please view the appropriate Training Flyer: